Thank you for visiting RealBigBuy, we appreciate your business, and we strive to provide the best customer service. Our goal is to offer you the best shipping options no matter where you live or the size of your order. Every day, we deliver to hundreds of customers worldwide, while ensuring that we provide the very highest levels of customer service and responsiveness to all customers at all times.
The time frame for order delivery is divided into six parts:
- Processing time: Since we ship from multiple fulfillment and distribution centers strategically located in the USA, UK, Canada and China. Processing time typically takes within 3 - 5 business days depending on the item(s) purchased and where it's shipping from.
- Shipping time: RealBigBuy sells items of multiple categories. Depending on the item(s) purchased, your package will be shipped from the same fulfillment center or multiple. Most often all our customers receive their purchase within 7 to 10 days.
- Shipping Options: We offer standard and expedited shipping service from the following carriers to deliver our orders: USPS, UPS, FedEx, DHL, & E-packet (A USPS company).
- Cost of Shipping: The cost of shipping will depend on the item(s) purchased, size, and the location the item is shipping from.
- Out of stock & Back Orders: While we make all effort to keep our inventory up to date, occasionally, we will temporarily go out of stock. In such event, we will notify the customer. Regards to what's in stock, we will ship you the part of your order that is in stock. When the item becomes available, we will send you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Questions: If you have any questions about the delivery and shipment or your order, please contact us here.
SHIPPING RATES & TIMELINES
|Method||Cost*||Processing Time***||In Transit Time|
|Standard Shipping||$2.95||3 - 5 business days||7-15 business days|
|Standard Shipping (Orders over $14.95)||Free**||3 - 5 business days||7-15 business days|
|Expedite Shipping||$4.95||1 - 2 business days||5 - 12 Business Days|
|International Standard||$2.95||2 - 3 business days||7-15 business days|
|Free**||3 - 5 business days||7-15 business days|
|International Expedite||$4.95||1 - 2 business days||5 - 12 Business Days|
*The cost of shipping will depend on the item, shipping method, and the fulfillment center the item is shipping from.
** To qualify for free shipping, your total order should equal $14.95 for standard shipping.
***Regards to business days, business days do not include weekends or holidays.