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Customer Care & Help Center

SHIPPING & ORDER STATUS

Where is your warehouse located?

When will my order ship?

How can I know my order status?

Why is my order divided into more than one packages?

Can I cancel or change my order?

Where do you ship to?

Why hasn't my package arrived yet?

How can I get free shipping?

How much does shipping cost?

Which courier do you use?

Do you refund shipping fees?

EASY RETURNS & EXCHANGE

What is your return policy?

Can I exchange or return my purchase?

How long does it takes to process return?

At what point can I make a returns request for my order?

Do you provide return shipping labels?

ORDERS + PAYMENTS

What types of payments do you accept?

My order wasn't accepted, but there's a charge on my account. When will this charge be credited to me?

Can I pay cash on delivery?

Can I make an order over the telephone or at your showroom?

My order was confirmed, then I received a refund. What does this mean?

Why was my order cancelled?

REFUNDS

When will I received my refund?

DISCOUNT

Can I get a discount on my order?